Dealership: 1-800-290-3494
Auto Body: 1-780-675-1313
Customer Reviews
Koch Ford Athabasca is proud to be the Ford dealer of choice across Athabasca County and northern Alberta. Located at 3801 HWY 2 S, Athabasca, AB, we believe a great dealership experience comes down to the basics: straightforward service, honest advice, and treating every customer like a neighbour. Our reviews reflect that approach, day in and day out.
Whether you're shopping for a new Ford truck or SUV, looking at quality used vehicles, or bringing your Ford in for service, our team is here to make it easy. We take care of customers from Athabasca, Boyle, Westlock, Lac La Biche, and the surrounding communities.
Read what our customers have to say and find out why so many people in Athabasca choose us as their Ford dealership.
859 reviews
I took my vehicle in for a leaking roof. When I called Koch they said that it is covered under warranty because the vehicle is 9 months old. They said that they could not find the leak and blamed it o… MoreI took my vehicle in for a leaking roof. When I called Koch they said that it is covered under warranty because the vehicle is 9 months old. They said that they could not find the leak and blamed it on an antenna installation that I did ( that was no where near the area where the leak was happening ). They charged me labor and returned the vehicle to my wife because I was at work. She saw that the interior was a mess the headliner was covered in dirty hand prints. She cleaned the interior because I would have blown my top if I saw it in that condition. On that weekend I recreated the leak in the roof and proceeded to find out exactly where the water was coming from. That is when I noticed that the interior panels were not fitting right. I proceeded to remove the panels and found bent and broken tabs and clips on two interior panels. I was documenting and sending the pictures to the service department and getting madder at everything that I discovered was damaged by Koch. Koch reported that they could not see the leak. Well neither could I. I had to use an inspection camera to see it because there was a wire loom in the way of the problem. I found that the leak was coming from a loose nut that held the plastic roof rail trim. I removed the nut and dried out the area and put a little sealant and put the nut back on. I put the interior back together and proceeded to clean the truck box out that they left muddied up and remove the glued in center brake light that they glued in. I cleaned up the mess and made a new gasket for the brake light and reinstalled it. Koch service said that they would order the parts and fix my truck. It has been over 1 month and I haven't heard from them with an update or timeline. I am not going to take my vehicle back to them. I am reporting this incident to Ford and to AMVIC. Less
The service was excellent didn’t have to wait around too long. Explain everything to me wonderful place.
Very honest in the diagnosis what they found wrong with the truck
I’ve never been treated so well by everyone at Koch Ford! I got my 2025 Ford Escape from Koch Ford and the process went amazingly well. I would recommend them to anyone out there looking for a Ford. K… MoreI’ve never been treated so well by everyone at Koch Ford! I got my 2025 Ford Escape from Koch Ford and the process went amazingly well. I would recommend them to anyone out there looking for a Ford. Koch Ford Athabasca is where I think you’d get what your looking for from the amazing staff Less
This is the best place to buy a vehicle! Sales people, service staff, parts staff and finance staff are so helpful and friendly. Check them out for your next set of new wheels!!!
